I just wanted to thank everyone for there comments and emails about my blog. After just one day the response I have been getting shows people in NNY really want to know about the best and worst businesses in northern ny. Thanks to everyone even the person that commented about my bad spelling. Oh and to respond to that-nope not going to use spell check-takes to long and this is me. I figure if you know what I mean then its spelled close enough-right?
Anyway, I had a few people email me and ask what I thought made a business good or bad. Wow now thats a question…but I guess its matter of opnion right? Well here is my thoughts on that…….
I think anytime you walk into a business there should be someone to say hi or good morning or at least looks your way and smiles. I dont like to walk into a business and think I am intruding.
I think the prices should be a fair mark up…not slamming us just cause we live in a military town.
Oh and while I am on the subject: the prices should be clearly marked you should not have to guess what the price is. Did you know in New York State if something is mismarked the store has to give you that item for that price? Hell I have saved a ton of money at Walmart cause the idiots that work there dont know what they are doing.
If there is a problem you should be able to talk to the manager easily without a lot of fuss from the workers in the store. And if the manager is not handling your problem you should be able to get the direct number of the district manager, owner or corportate office. And dont give me a friggin 800 customer service number damit!!! No one ever reads the reports those numbers take from you!!!! I want a direct number!!!!!!!!!!!
Now the question: when should you complain? Well I dont beleive in complaining just cause your food took 15 minutes and you thought it should only take 10. I think a half hour to get your main course is a reasonable time frame. Maybe a bit more if its a weekend and its busy.
You should complain if the food that comes is not what you ordered or is not cooked the way you want.
When should you ask for your money back?? I dont feel a customer should ever have to ask for their money back. The business should offer to give the money back or not charge the customer. If you as a customer have to ask for a refund then guess what…..BAD SERVICE!!!!!!
These are just a few of the rules I think people should follow when they are a customer. My two rules are:
Rule #1: If you think your getting bad service…you probable are.
Rule #2: Dont give money to a business that could care less about you as a customer.